Customer Support
Find the answers to all your biggest concerns
Welcome to our Customer Support! Here you can find all the information about BeCountry and managing your purchases. Booking with BeCountry is easy and safe: you always have the option to cancel your reservation within our specified terms and receive a refund.
Find out how easy it is to move your booking to another date! If you still have concerns, you can consult our Frequently Asked Questions.
Can’t find the answer to your question? Contact our Team and they will respond as quickly as possible. Use the adjacent Contact Form!
How can we help you?
Contact us
Frequently Asked Questions
Take a look at our most frequently asked questions
Here you will find the answers to our most frequently asked questions. We’re here to address your biggest concerns: what happens if you’ve booked an outdoor experience but severe weather is predicted? How do you share your allergies with the farm in advance? Can you bring along your dog?
Quali sono i requisiti per offrire un’esperienza su BeCountry?
BeCountry è un portale per la prenotazione di esperienze "a km zero”, attività legate ai prodotti del territorio, al loro processo di produzione, trasformazione o conservazione. Possono essere proposte direttamente da aziende agricole o da operatori agrituristici. I nostri partner sono aziende agricole, agrituristiche, vitivinicole, maneggi, caseifici, pescatori, allevatori, laboratori di trasformazione, fattorie didattiche e tutte quelle realtà che hanno voglia di raccontare la propria storia e i propri prodotti attraverso un'esperienza unica.
Come posso creare un’esperienza?
Posso avere supporto nella creazione dell’esperienza?
Posso organizzare una degustazione, anche se non sono un agriturismo?
Carefree Reservations!
Most of our experiences are fully refundable up to 48 hours before the event takes place. Some experiences may have more restrictive cancellation terms because of the resources and planning involved. For this reason, the cancellation terms are always indicated in the Experience Page.
What if there’s bad weather?
If the experience does not offer an indoor alternative, severe weather conditions may force the farm to cancel your reservation. In this case, we will notify you 48 hours before the start of the event: you will be offered an alternative date for your experience, or you can always opt for a refund instead.